Reference

ocean99 Legal terms for your account

ocean99 Legal terms explain how we handle account opening, wallet checks, personal data and access in Indonesia.

Account rulesData choicesLocal-law accessPayment checks
ocean99 ocean99 Legal terms for your account
LEGAL HELP ROUTES

Get a clear answer on policy

A clear contact route helps when a Legal question is tied to your account, wallet status or access location.

Account questions Ask about Legal terms, phone verification, account ownership or a restricted sign-in through the…
Wallet records For a DANA, OVO, GoPay or QRIS status question, keep the payment reference and…
Policy requests Send requests about data access, correction, deletion or a policy clarification through the account…
DATA AND CONTROL

See how Legal protects your choices

Legal protection is easier to understand when each account action has a defined reason.

Data handling

We handle account details, phone verification data and payment references for stated operational purposes such as access checks, transaction matching…

Cookie choices

Cookies may keep your session active, remember selected settings or help us understand whether Legal pages are being reached.

Account security

Keep your password, phone and verification details private, and sign out on a shared device.

Record retention

We retain records for the periods needed for account administration, payment reconciliation, security checks and required legal handling.

Request a change

You can ask us to correct account information or clarify how a record is used through the account contact route.

Who handles contact

Our support team receives account, data and policy questions through the contact path shown after sign-in or near the cashier.

Find answers about ocean99 Legal

These Legal answers cover the questions you may have before opening an account or asking us to change a record. We keep the route tied to real account actions: phone verification, wallet references, cookie settings and secure support contact. Read the relevant answer first, then use the account contact path if your situation needs a record-specific response.

ocean99 Legal covers account access, phone verification, payment checks, personal data, cookies, security and requests for correction or deletion. Access depends on local law, so you should confirm that use is permitted in your location before completing the account process.

Yes, phone verification is part of the account access path described in our Legal terms. Use your own reachable number and keep the verification code private. If the step stalls, contact support through the account route so ownership can be checked safely.

Our Legal terms explain why a wallet or QRIS reference may be checked when an account transaction needs matching. Enter accurate payment details, retain the relevant reference and use the secure contact path if the record does not match your account.

You can request a correction through the signed-in account contact route. State which detail is wrong and what it should say. We may verify account ownership before changing the record, particularly where the request affects phone, identity or payment information.

Cookies can support sign-in sessions, remember settings and show whether Legal content is being reached. You can limit them through your browser controls. Some account functions may respond differently after cookies are blocked, so check your session before contacting support.

We keep account and payment records for periods connected to account administration, transaction reconciliation, security checks and legal handling. The applicable retention approach can vary by record and local requirement. Ask support for clarification about a specific record through the secure contact route.

Use the support contact path shown inside your account or near the cashier and include your location and the account reference requested there. We can explain the relevant policy route, but access depends on local law and we cannot bypass a local restriction.